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How to Order

 Designer Glasses & Sunglasses | How to Order


HOW TO ORDER PRESCRIPTION EYEWEAR

You will need a prescription that is no older than 2 years, anything older and we strongly recommend that you update your prescription before ordering as your prescription may have changed significantly during this period.

If you do not have a copy of your prescription you can request one from your opticians, they are legally obliged to provide you with this information with no charge. Ask for your pupillary distance (P.D.) to be written on the prescription also as you will need this measurement to complete an order online and this is not always written on a prescription.

  • Step 1. Browse our vast array of designer frames to find the pair that you want, you can also use our ‘find my style’ guide which is extremely simple to use and will quickly display the perfect style frames that best suits you. To help you can use our home trial service if you wish to try-on frames before making a purchase decision.
  • Step 2. Click the ‘add to basket and add prescription’ button and then choose what you are going to use your glasses for. Here you choose the option that best suits your prescription needs, if you hover over the picture you will get a description of each option to aid with your choice.
  • Step 3. Click ‘New prescription’ and copy the data from the prescription supplied by your optometrist into the required fields. If you need any assistance you can click the ‘?’ next to each field or you can contact us and we will process this on your behalf. Once you have completed all the required fields, click the ‘Save prescription’ button to proceed.
  • Step 4. Section called ‘Do you require’. Here you choose whether you require prescription glasses with a clear lens, with a sunglasses lens or light sensitive lenses that darken automatically when exposed to sunlight.
  • step 5. Section called ‘Choose your Lenses’. Here you choose standard, premium or premium plus lenses (if you have a higher prescription you will not have the option of standard lenses). Each have different coatings as standard and vary in price and quality.
  • Step 6 Section called ‘Choose your Package’. Here you choose the thickness and weight of your lenses, upgrading is advisable should you wish to achieve the best possible finish.
  • Step 7 on-wards. From here the journey will change depending on previous choices, simply follow the questions to compile your eyewear. When finished you will see the ‘Add to cart’ button.
  • Step 8. Follow the checkout process to complete your order. We will check your choices against your prescription and contact you before we proceed to make your lenses if we think there is any errors. This includes cosmetics, if we think the lens will look wrong in the frame (typical error is where the lens will be visible outside the edge of the frame) we will contact you to discuss your options.

HOW TO ORDER CONTACT LENSES

You will need a copy of your contact lens prescription when ordering for the first time. After your first order you will be able to proceed repeat orders without having to enter all the information again.

  • Step 1. Select a contact lens manufacturer, brand or contact lens type.
  • Step 2. Enter your prescription information including the sphere power, base curve, diameter and enter the quantity of lenses you require. You can find your prescription details on your contact lens box or refer to your prescription.
  • Step 3. Add to cart and process your payment.

That’s it, we will process your order and dispatch using a traceable service. An email will be sent to you with your tracking details.

HOW TO ORDER ‘BLANK’ COSMETIC LENSES

You will need a copy of your contact lens prescription when ordering for the first time. After your first order you will be able to proceed repeat orders without having to enter all the information again.

  • Step 1. Browse our vast array of designer frames to find the pair that you want, you can also use our ‘find my style’ guide which is extremely simple to use and will quickly display the perfect style frames that best suits you. To help you can use our home trial service if you wish to try-on frames before making a purchase decision.
  • Step 2. Click the ‘add to basket and add prescription’ button and then choose ‘fashion’ lenses. NOTE: If you choose frame only you will be supplied with the dummy lenses that the glasses are supplied in, dummy lenses are not suitable for daily use.
  • step 3. Section called ‘Choose your Lenses’. Here you choose premium or premium plus lenses, each have different coatings as standard and vary in price and quality.
  • Step 4. Add to cart and process your payment.

That’s it, we will process your order and dispatch using a traceable service. An email will be sent to you with your tracking details.

Ordering FAQ’s

Below we have an FAQ section, here you will find our most popular questions relating to product ordering. If you are still unsure or cannot find the information you desire, please use the contact us form below.

Do you check my order to ensure it will suit the frame I have chosen?

Yes, we have a team of qualified opticians who will carefully review your order. We glaze the products in-house and do not pass this to a 3rd party so we have total control over the quality we produce. If we believe your order doesn’t look right for any reason we would contact you to discuss your options, this includes cosmetic concerns such as the thickness of a finished lens looking unsightly in a frame.

How do I know if a frame is in stock?

If its on the website, its in stock, simple as that.

What do I do if the frame I want is out of stock or not on the website?

Simply contact us and we will do our best to complete your requirements. We are authorised dealers so we can order directly and quickly with the manufacturer.

Can I order the frame on its own?

Yes, when ordering simply choose the option ‘frame only’ and you can skip the prescription element to your order.

Can I order a frame and have a clear lens put in them?

Yes of course, simply select ‘fashion’ lenses and we will supply you with a beautifully glazed frame that have no optical power in them.

What information do I need to order prescription eyeglasses?

All you need is a copy of your prescription, be over the age of 18 years and have a valid credit card or paypal account. You can always contact us if you are worried about entering your prescription details and we will call you back to help talk you through this process.

I am worried or having a hard time entering my prescription details, can you help?

Yes of course, simply contact us and one of our trained staff will help.

Can you help me choose a style of frame?

Most certainly, yes. Contact us or use our ‘find my style’ on the webiste, its designed to match a frame to your personality and lifestyle.

Can I use my contact lens prescription to order glasses?

No. There are generally differences between these two prescriptions.

How do I measure my pupillary distance or PD?

The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. You can learn how to obtain this information by reading our pupillary distance page.

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