Frequently Asked Questions

Here you will find answers to the most popular questions our customers ask. In addition to the questions below, you can browse our 'website help' section, located in the footer, and there are useful links to popular subjects such as our face shape guide and eyecare terms.

Your payments are VERY SECURE. use the best internet security available. All your details are encrypted using the best SSL 256-bit security encryption at every stage of your order. Furthermore, we do not see your credit card details, all your payment details are exchanged between your bank and the payment processing company to ensure the highest level of protection. simply get an order confirmation once payments have processed and cleared any fraud checks. Check for the https:// in the web browser and look for the locked padlock symbol alongside the web page address. You can shop with confidence.

If you are not entirely satisfied with your sunglasses or glasses for whatever reason, we operate a 30-day full money back guarantee, even for unwanted goods. Please not that this does not include prescription sunglasses or glasses. read more...

With over 10 high street stores and more than 65 years experience, your in great hands when buying from read more...

Yes we conform to the GDPR legislation. Your personal information is kept private and we do not have access to any payment information except your address and order value. Click here for full details about how we use your information.
All our products are inspected before they leave the warehouse, we check for manufacturing defects and any possible damaged products may have incurred whilst in transit to our warehouse.
All prescription orders are checked by our technicians against your supplied prescription. If we believe you have ordered the incorrect thickness (index) we will contact you by email to discuss recommendations and present you with your options. Do not worry, we will not manufacture a lens if we believe the prescription will not look and function correctly - our aim is to provide you with perfect prescription eyewear.
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